Polk Audio Satellite Radio XRt112 User Manual

reference  
TUNER  
Owner’s  
Manual  
 
Overview of the Set-Up Process  
I. Connect the XM Reference Tuner to your home audio equipment.  
II. Position the High-Gain Antenna for the best signal.  
III. Activate your XM Satellite Radio subscription.  
XM TUNER SET-UP  
XM HOME ANTENNA SET UP  
Set up your XM Reference Tuner as follows:  
1. Connect your XM Reference Tuner’s audio output to your  
Aiming your XM High-Gain Home Antenna  
If the XM Reference Tuner display says, “NO SIGNAL,” the antenna needs to be  
repositioned. In addition, even if you are receiving the XM signal, it is recommended  
that you optimize the position of your XM High-Gain Home Antenna as described in  
this section enabling you to receive the strongest possible signal and  
consistent reception.  
pre-amp/receiver using either the supplied 3-connector  
RCA Analog Stereo Audio/(Composite)Video Cable or a  
TOSLINK Digital Audio Cable connection. You may also  
use a Digital Coaxial RCA-type Cable (not included).  
See Figure 1.  
2. Be sure to maintain consistency by matching red-to-red  
and white-to-white when connecting the RCA cable.  
Your XM Reference Tuner display has two different signal-strength indicators which  
will help you optimize your antenna’s position.  
3. Connect the XM High-Gain Home Antenna to the jack  
labeled “ANTENNA” on the rear panel of the XM Reference Tuner.  
4. You may wish to connect your XM Reference Tuner to your television via the Yellow  
Connector of the (supplied) 3-connector RCA Analog Stereo Audio/(Composite)Video  
Cable. This will allow you to view the XM Display on your television (if you are using  
Digital Audio, do not connect the Analog Audio output).  
5. The Power Cord of the XM Reference Tuner must be plugged into a standard 120V home  
outlet. You may also plug the Power Cord of the XM Reference Tuner into the switched AC  
Outlets of your pre-amp/receiver, if available.  
I. Basic Signal-Strength Indicator  
Your XM Reference Tuner display has a basic signal-strength indicator visible at the top  
of the display screen during normal listening (Figure 3). The signal strength is indicated  
by up to three vertical bars; three bars represent the strongest signal. (Zero bars represent  
a weak signal.)  
II. Antenna Aiming signal-strength indicator  
1. A higher-resolution signal-strength indicator screen is available to allow you to optimally  
aim your XM High-Gain Home Antenna. To access and use this screen:  
2. Press the MENU button on the face of the XM Reference Tuner and select the “Antenna  
Aiming” option. A screen similar to Figure 4 will appear.  
3. Adjust the antenna location until the maximum number of “SATELLITE” bars is filled in.  
Your XM Reference Tuner will receive programming as long as either the satellite or  
terrestrial signal has two bars filled in; selecting a position with the maximum number  
of “SATELLITE” bars displayed will ensure a consistently strong signal.  
4. Press the MENU button once to return to the menu screen. Press the MENU button  
again to return to the normal play screen.  
After powering up, if the display reads “ANTENNA,” check that the antenna connection is  
secure and completely pushed in. Next, change channels (from 0 to 1, or from 1 to 0 if the  
Tuner is not activated yet). If the “ANTENNA” message remains, power down the Tuner, unplug  
the antenna and look for any obvious damage. If no damage is detected, reconnect the antenna,  
turn the unit back on and change channels again. If the message still appears, contact your  
retailer or Polk Audio Customer Service at 1-800-377-7655.  
Using The Remote  
1. The Remote Control included with your XM Reference Tuner does not control system  
volume. The pre-amp/receiver to which you have connected your XM Reference Tuner will  
control the system volume. (If the XM Reference Tuner signal is too high or too low, use the  
Line Level Out menu command on Pg. 9 to adjust the audio signal level of the  
XM Reference Tuner.)  
Positioning The High-Gain Home Antenna  
The antenna that comes with your XM Reference Tuner is a High-Gain Antenna that easily  
receives the XM signal from the XM Satellites and, depending on where you live, the XM  
Terrestrial Repeater System. It is recommended that your antenna be positioned near a  
South-facing window or at least a clear view of the southeastern sky in order to receive the  
strongest satellite signal.  
2. Install the batteries (included) as shown in Figure 2.  
3. If the remote control’s range begins to shorten, replace both batteries with new ones.  
4. Direct sunlight or light from a high-frequency fluorescent lamp may cause the remote sensor  
on the XM Reference Tuner front panel to not function properly. If this happens, move the XM  
Reference Tuner out of this direct light.  
To position your antenna, first connect your XM Reference Tuner to your audio system as  
described earlier. Next, position the antenna until you receive the strongest possible satellite  
signal. If the satellite signal is not available, you can optimize for the terrestrial signal  
(where available).  
About the RS-232C Connection:  
The RS-232C Connection is provided to allow the XM Reference Tuner to be controlled by  
compatible 3rd party control systems. Polk Audio recommends that this connection only be  
used by experienced professional system installers. DO NOT connect the RS-232C Connection  
to a computer. This connection IS NOT compatible with personal computers.  
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Indoor installation on a flat surface  
POWER  
SELECT  
CATEGORY  
1. To aim your antenna at the satellites:  
2. Set the antenna flat against its base on a flat (horizontal) surface.  
3. Turn the base of the antenna so that XM Logo is facing to the South/Southwest if you are in  
the Eastern half of the US, and to the South/Southeast if you are in the Western half of the US.  
4. Use the “Antenna Aiming” screen, as described earlier, to optimize antenna tilt angle  
and position.  
select  
category  
display  
memory  
menu  
enter  
XM Reference Tuner  
5. If necessary, experiment with different locations near South-facing windows.  
Your High-Gain Home Antenna comes with 20 feet of cable. If that is not sufficient to locate the  
antenna where there is a strong XM signal, purchase a 50-foot cable extension (Polk Audio model  
can be used together for up to 120 total feet of cable.  
DISPLAY  
MEMORY MENU  
ENTER  
DISPLAY SCREEN  
YOUR XM REFERENCE TUNER  
Controls  
Your XM Reference Tuner has seven convenient control buttons right on its face.  
POWER  
Outdoor installation or Indoor Wall Mounting  
The antenna can also be attached vertically to an external or internal wall if that is more  
Turns your XM Reference Tuner ON and OFF.  
convenient than placing it on a horizontal surface.  
DISPLAY  
With normal channel display, the display button toggles between normal display, large  
channel number and scrolling text display options. When on the channel navigation  
screen, the display button toggles between channel name, artist name and song title.  
1. Holding your antenna up, find a wall location that ensures a strong signal. It is recommended  
that you use an extension cord to temporarily locate your High-Gain Home Antenna outdoors  
while optimizing the antenna location with the “Antenna Aiming” screen.  
2. Attach four screws to the wall using the Screw-Locator Pattern in Figure 5. Use screws with  
head sizes small enough to fit in the center of each of the four holes but large enough not to  
pop out of the elongated sections. Leave 1/8-inch of the screw shanks behind the heads  
sticking out of the wall.  
MEMORY  
Memory saves whatever information is on the display screen for later recall.  
Press and hold the Memory button to recall information.  
THE XM REFERENCE TUNER REMOTE CONTROL  
Your XM Reference Tuner Remote Control has nine control buttons.  
MENU  
Press MENU to select and change tuner configuration options.  
POWER  
Turns your XM Reference Tuner ON and OFF.  
3. Tilt the antenna fully back on the base, place the antenna base on the four screw heads with  
the antenna pivot at the top and pull down approximately 1/4” inch until the base is firmly  
secured. Note that the XM Logo will be upside down when the antenna is properly installed.  
4. Tilt the antenna away from the wall/base until the signal strength is optimized.  
ENTER  
The ENTER button is used to select channels and menu options.  
CATEGORY  
Use CATEGORY (which appear on the remote as < and >; this is the designation we  
will use in this manual to clearly delineate CATEGORY from SELECT) to enter the  
Category search and to display channels grouped by category. Continued presses  
step through available categories. Category search times out after 6 seconds if no  
channels are selected, returning you to the display.  
SELECT  
Use the SELECT and to scroll through and select a channel or menu option.  
Select search times out after 6 seconds if no options are selected, returning  
you to the display. You must press ENTER to confirm your selection.  
NOTE: Do not cut the antenna cable and attempt to splice it or attach alternative connectors  
or cable. The cable and connectors used in your XM Reference Tuner are specifically chosen  
and attached at the factory to ensure that they will work with XM’s unique frequency band.  
Use an XM-approved extension kit (Polk Audio model number XAE-1, available from  
Failure to do so could damage your unit.  
CATEGORY  
SELECT  
Use CATEGORY and to enter the Category search and to display channels  
grouped by category. Continued presses step through available categories. Category  
search times out after 6 seconds if no channels are selected, returning you to the  
display. You must press ENTER to confirm your selection.  
Use the SELECT and to scroll through and select a channel or menu option.  
Select search times out after 6 seconds if no options are selected, returning you  
to the display.  
ENTER  
DISPLAY SCREEN  
The ENTER button is used to select channels and menu options.  
While tuned to an XM Channel, the XM Reference Tuner default display contains  
information about that channel and your XM Reference Tuner settings. See Figure 6.  
Your XM Reference Tuner display can be customized. See the next section, “Menu  
Settings & Commands.”  
MUTE  
Mutes the audio.  
ACTIVATING YOUR XM SYSTEM  
Getting Started  
PRESET/DIRECT  
Switches between DIRECT entry, Preset A and Preset B.  
1. To quickly begin enjoying XM Satellite Radio in your home, follow these simple steps:  
2. Set up your XM Reference Tuner as described in the previous section.  
3. Press the POWER button to turn your XM Reference Tuner ON and verify that it is playing  
on Channel 1, the XM Preview Channel.  
4. Select Channel 0. The XM Reference Tuner’s eight character XM Satellite Radio ID Number  
will appear on the display. Write the Number HERE: _________________________  
NOTE: Carefully check the XM Radio ID. The letters I, O, S, and F are not used.  
5. Activate your XM Satellite Radio service. To subscribe, make sure you have a major credit card  
You can also activate your service by calling 1-800-XM-RADIO (1-800-967-2346).  
JUMP  
Use the JUMP button to instantly return to the previous channel.  
NUMBER KEYS  
POWER  
Number keys are used to select a channel directly (when in DIRECT entry mode) by  
entering its number. Or, use Number keys to Select presets (when in Preset A or  
Preset B mode) by entering the number of the preset channel.  
SELECT  
ENTER  
DISPLAY  
select  
CATEGORY  
With normal channel display, the display button toggles between normal display, large  
channel number and large scrolling text display options. When on the channel naviga-  
tion screen, the  
cat.  
cat.  
PRESET/DIRECT  
JUMP  
select  
display button toggles between channel name, artist name and song title.  
MUTE  
MENU  
mute preset/direct jump  
Press MENU to select and change tuner configuration options.  
1
4
3
6
2
5
8
7
9
display  
menu  
0
DISPLAY  
MENU  
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2. Press /\ or \/ repeatedly (or press and hold to move quickly)  
to scroll through the channel lineup.  
3. Press DISPLAY to change the channel information displayed from  
the channel name to artist name or song title.  
4. Select the highlighted channel with ENTER. If you do not select a  
channel, the display will time out and return to the channel you  
were originally listening to.  
Save And Recall Artist Name And Song Title  
You can save the artist name and song title on the current  
channel for future reference.  
LINE LEVEL OUT  
BASIC OPERATIONS  
Use this to adjust the XM Reference  
Tuner’s analog audio level output so  
that it matches other sources in your  
audio system. Most users will NOT  
need to change this level from the  
factory setting. Default setting is  
HIGH. This is not a volume control.  
You will set your volume control  
using the audio system to which your  
XM Reference Tuner is connected.  
Turning your XM Reference Tuner ON and OFF  
Press POWER on the XM Reference Tuner unit or on the XM  
Reference Tuner Remote Control. When first turned on, the  
receiver will automatically tune to the last channel listened  
to and recall the previous settings.  
HIGH  
MEDIUM  
LOW  
1. Press and release MEMORY to save the current screen  
information. Up to 10 different artist names/song titles can be  
saved at once, after which any new information that is saved  
will replace the oldest information in the memory.  
2. To recall saved artist name/song title information, press and  
hold MEMORY for 2.5 seconds. Next use the SELECT function  
to display each saved artist name/song title.  
Select A Channel By Category  
Press either of the CATEGORY buttons (< and >) to enter  
category search.  
Basic Channel Selection  
The XM Reference Tuner allows you to select a channel by  
directly entering its number, using a preset key, or by tuning  
up and down to reach the channel.  
1. Continue pressing one of the Category keys (< and >) until  
a category in which you are interested appears.  
2. Use the SELECT buttons (/\ and \/) to highlight a channel  
within the given category.  
3. Press ENTER to select a channel.  
4. If you do not select a channel, category search will time  
out after several seconds.  
Menu Commands and Settings  
AUTO SHUTDOWN  
You can set the XM Reference Tuner to automatically shut itself  
off if a button is not pressed in 30, 60 or 90 minutes. This function  
does not affect the pre-amp/receiver that the XM Reference Tuner  
is connected to, it merely turns the XM Reference Tuner off after a  
predetermined time.  
When Auto Shutdown is activated, the display screen will show a  
countdown warning 10 seconds before the XM Reference Tuner  
shuts itself down. Pressing any button on the unit or the remote  
control during this countdown will cancel the Auto Shutoff process  
and restore normal operation for the predetermined length of time  
before Auto Shutoff is reinitiated.  
Direct channel entry by number:  
Pressing MENU on either the XM Reference Tuner or the remote  
control unit enters the menu section of the display. Here, you can  
change each of the following operations using the SELECT function  
and the ENTER key. While in the menu section, the MENU button  
acts as a “back” button, allowing you to “back out” of existing  
sections. The following are the settings that can be changed:  
1. Verify that your XM Reference Tuner is in DIRECT entry mode.  
“DIRECT” should appear in the upper right corner of the display.  
If A or B appears, press the PRESET/DIRECT button on the  
remote control until the display says “DIRECT.”  
2. Enter the channel number using the Number Keys.  
Preview Favorite Channels  
Select Channel by Channel Presets  
You can use the preset keys and category search to preview  
the artists and songs currently playing on your favorite channels  
before deciding whether or not to select any of them.  
DISPLAY BRIGHTNESS & CONTRAST  
This control allows you to adjust the brightness and contrast  
of the display.  
Your XM Reference Tuner can store up to 20 Preset channels. They  
are organized into two different groups (or memory banks), Preset  
A and Preset B, each with 10 channels corresponding to the 10  
Number Keys.  
Press PRESET/DIRECT until A or B appears in the upper right corner  
of the display. Press the Number Key corresponding to the desired  
preset on the remote keypad.  
1. Set your favorite XM channels as presets as explained above.  
Your XM Reference Tuner will automatically create new  
categories, called Preset A and Preset B, when presets are  
set in either memory bank.  
MEMORY RECALL  
This is an alternative way of entering memory recall mode.  
It functions the same as pressing and holding MEMORY.  
ANTENNA AIMING  
You can optimize the position of your High-Gain Antenna using this  
screen. Press MENU to return to the main play screen.  
2. Press the Category keys (< and >) to enter Category search, and  
continue pressing it until either Preset A or Preset B appears on  
the display.  
3. Press DISPLAY to display the channel name, artist name or song  
title for each preset.  
4. Your XM Reference Tuner will remember if you were in the  
preset section of the category search so that the next time you  
press a Category key (< and >) it will immediately display the  
information on those preset channels.  
CHANNEL SKIP/ADD  
FACTORY DEFAULT  
Setting Channel Presets  
You can skip channels in your XM Reference Tuner channel list  
to prevent from being accessible in search modes (SELECT or  
CATEGORY). “Deleted” channels can still be accessed by DIRECT  
entry or by using a preset key. They can also be added back to  
the search list later.  
Selecting this option restores all of the settings to their original fac-  
tory setting. This is useful if you alter a number of settings and then  
change your mind but don’t know how to eliminate the changes  
you’ve made. Don’t you wish life were like this? Remember: restor-  
ing the factory settings will erase all of your presets. You will have  
to reset them if you restore the factory-default settings.  
1. Tune in the channel you want to register as a preset.  
2. Select either Preset A or Preset B by pressing PRESET/DIRECT  
until A or B appears in the upper right hand corner of the display.  
3. Press and hold the Number Key on the remote corresponding to  
the preset you would like to set. The channel name and number  
will highlight and the audio will mute for 2 seconds to indicate  
that the preset is registered.  
To completely block your XM Reference Tuner from receiving a chan-  
nel, call XM Customer Service 1-800-852-9696.  
Tune To A Channel  
Enlarging Display Text  
Your XM Reference Tuner display can be reconfigured to be more  
readable from a across the room.  
Tune up and down the channel list using the SELECT function on  
either the XM Reference Tuner or the Remote Control unit. Press  
ENTER to confirm your selection.  
Skip channels in the lineup by using the Channel Skip/Add function  
described in “Menu Commands and Settings.” This will allow you  
to tune across only the XM channel you listen to regularly.  
1. Press DISPLAY while on a normal play screen to switch to  
larger-text channel number configuration.  
2. Press DISPLAY a second time to continuously scroll the artist and  
song title information across the display in large-sized text.  
3. Press DISPLAY again and return to the default display.  
Preview And Select A Channel Based On Channel Name Or  
The Current Song Or Artist  
While listening to a channel, you can scan through the XM channel  
lineup, see what channels are available and what is currently play-  
ing, and then decide if you want to leave your current channel.  
1. Press /\ or \/ on the remote control to enter channel search and  
display the current channel plus the two channels above and the  
two below it in the lineup.  
9
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XM REFERENCE TUNER SPECIFICATIONS  
TROUBLESHOOTING  
Your XM Reference Tuner is designed and built to provide trouble-free performance without the need for  
service. If it does not appear to be functioning correctly, please follow these troubleshooting tips.  
Signal to Noise Ratio  
Total Harmonic Distortion + Noise  
Channel Separation  
>80dB  
<0.1%  
>50dB  
1. Make sure all connectors are properly attached to the rear panel of the XM Reference Tuner and  
to your home audio system.  
Dimensions (with feet)  
17” W x 2.3” H x 10.5” D  
432mm x 58.4mm x 266.7mm  
2.25" W x 5.375" H x .9" D  
6.5 lb.; 2.9 kg  
XM Antenna – 1 SMB connector  
RS-232C Controller Port  
Analog Audio – RCA plugs  
Digital – Coax and Optical/Toslink  
Video – Composite video  
2. Make sure that the unit is plugged into a standard 120V home current. You may also plug the Power  
Cord of the XM Reference Tuner into the switched AC Outlets of your pre-amp/receiver, if available.  
3. Make sure you have activated your XM Satellite Radio subscription. You must activate your XM Satellite  
Radio service in order to use this product. To activate your XM Satellite Radio service, make sure you  
have a major credit card and your XM Satellite Radio ID Number handy and contact XM at  
Remote  
Product Weight  
Inputs  
Outputs  
Color  
Black  
If you see this on the display,  
You should:  
NO SIGNAL  
Cause: The XM signal is out of range.  
ANTENNA  
Reposition your High-Gain Antenna.  
Make sure your antenna is securely attached to the  
rear of the unit, that the antenna cable is unkinked  
and undamaged. Turn the XM Reference Tuner off  
and then back on to reset this message.  
Tune in to another channel.  
OFF AIR  
Cause: The channel selected is not  
currently broadcasting.  
CONTACTING CUSTOMER SERVICE  
If this happens,  
You should:  
You can only receive XM channels 0 and 1.  
Contact XM as described in the  
Subscription Issues  
Cause: Your XM Reference Tuner is not activated.  
ACTIVATING YOUR XM SYSTEM section.  
If you still need assistance, contact XM Satellite Radio by calling 1-800-XM-RADIO (1-800-967-2346).  
The audio sounds distorted.  
The audio level is too low.  
Reduce the audio output level as described in the  
Menu Commands and Settings Line  
Level Out section.  
Hardware Issues  
Contact Polk Audio Customer Service 9am-6pm EST 1-800-377-7655, or email [email protected].  
Care And Feeding of Your XM Reference Tuner  
Increase the audio output level as described in the  
Menu Commands and Settings Line  
Level Out section.  
Use only a soft dry cloth to clean cabinet of your XM Reference Tuner.  
Do not use any solvents, chemicals or cleaning solutions containing alcohol, ammonia or abrasives.  
Do not allow liquids to spill on the unit.  
Do not use sprays near your XM Reference Tuner.  
You cannot tune in to a channel.  
(See “Channel Skip/Add.”)  
1. Make sure the channel has not been “skipped.”  
2. Verify that you are authorized to receive that  
channel as part of your subscription with XM and  
that you have not asked XM to block that channel  
on your XM Reference Tuner.  
Keep your XM Reference Tuner out of direct sunlight or other sources of extreme heat.  
Make sure your XM Reference Tuner has adequate ventilation.  
Failure to follow these instructions may result in damage to your XM Reference Tuner and may  
void the warranty.  
No song title or artist name displays.  
Nothing is wrong with your receiver. This is normal  
on many talk and news channels where there is no  
song playing. Also, this information may not yet be  
in the database for some music channels.  
10  
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11  
 
NOTES  
Use this page to keep a record of your Product Information and connection schematics for future reference.  
SERIAL # ___________________________________________  
XM RADIO ID # _____________________________________  
To activate your XM Satellite Radio service, make sure you have a major credit card and your XM Satellite  
by calling 1-800-XM-RADIO (1-800-967-2346).  
"XM Reference Tuner, the XM name and related logos are trademarks of XM Satellite Radio, Inc."  
LIMITED ONE YEAR WARRANTY  
Polk Audio, Inc., warrants to the original retail purchaser only. This warranty will terminate  
automatically prior to its stated expiration if the original retail purchaser sells or transfers  
the Product to any other party.  
or service, repair, or modification of the Product which has not been authorized or  
approved by Polk Audio. This warranty shall terminate if the Serial number on the  
Product has been removed, tampered with or defaced.  
Polk Audio, Inc., warrants, to the original retail purchaser only, that this XM Reference Tuner  
XRt12 will be free from defects in material and workmanship for a period of one (1) year from  
the date of original retail purchase from a Polk Audio Authorized Dealer.  
This warranty is in lieu of all other expressed Warranties. If this Product is defective  
in materials or workmanship as warranted above, your sole remedy shall be repair or  
replacement as provided above. In no event will Polk Audio, Inc. be liable to you for  
any incidental or consequential damages arising out of the use or inability to use the  
Product, even if Polk Audio, Inc. or a Polk Audio Authorized Dealer has been advised of  
the possibility of such damages, or for any claim by any other party. Some states do not  
allow the exclusion or limitation of consequential damages, so the above limitation and  
exclusion may not apply to you.  
To allow Polk Audio to offer the best possible warranty service, please register your new  
in the USA within ten (10) days of the date of original purchase. Be sure to keep your original  
purchase receipt.  
Defective Products must be shipped, together with proof of purchase, prepaid insured to  
the Polk Audio Authorized Dealer from whom you purchased the Product, or to the Factory  
at 2550 Britannia Boulevard, Suite A, San Diego, California 92154. Products must be shipped  
in the original shipping container or its equivalent; in any case the risk of loss or damage in  
transit is to be borne by you. If upon examination at the Factory or Polk Audio Authorized  
Dealer it is determined that the unit was defective in materials or workmanship at any time  
during this Warranty period, Polk Audio or the Polk Audio Authorized Dealer will, at its  
option, repair or replace this Product at no additional charge, except as set forth below.  
All replaced parts and Products become the property of Polk Audio. Products replaced  
or repaired under this warranty will be returned to you, within a reasonable time,  
freight prepaid.  
All implied warranties on this Product are limited to the duration of this expressed  
Warranty. Some states do not allow limitation on how long an implied Warranty lasts,  
so the above limitations may not apply to you. This Warranty gives you specific legal  
rights, and you also may have other rights which vary from state to state.  
This Warranty applies only to Products purchased in Canada, the United States of  
America, its possessions, and U.S. and NATO armed forces exchanges and audio clubs.  
The Warranty terms and conditions applicable to Products purchased in other countries  
are available from the Polk Audio Authorized Distributors in such countries.  
This warranty does not include service or parts to repair damage caused by accident,  
disaster, misuse, abuse, negligence, inadequate packing or shipping procedures,  
commercial use, voltage inputs in excess of the rated maximum of the unit, cosmetic  
appearance of cabinetry not directly attributable to defect in materials or workmanship,  
Polk Audio, 5601 Metro Drive, Baltimore, Maryland 21215, USA 800-377-7655, Fax: 410-764-4817, www.polkaudio.com  
“Polk Audio,” “The Speaker Specialists,” “ARC Port,” “Casket Basket,” and “Dynamic Balance” are trademarks of Britannia Investment Corporation used under license by Polk Audio Inc.  
12  
Contact Polk Audio Customer Service 1-800-377-7655 (Outside US: 410-358-3600) Monday-Friday, 9:00 AM-6:00 PM Eastern Time, [email protected]  
 

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