Polycom Webcam RMX 2000 User Manual

Polycom RMX 2000  
Hardware Guide  
Version 1.1  
 
Regulatory Notices  
United States Federal Communication  
CE Mark R&TTE Directive  
Commission (FCC)  
Part 15: Class A Statement. This equipment has  
been tested and found to comply with the limits for a  
Class A digital device, pursuant to Part 15 of the FCC  
Rules. Test limits are designed to provide reasonable  
protection against harmful interference when the  
equipment is operated in a commercial environment.  
This equipment generates, uses and can radiate  
radio-frequency energy and, if not installed and used  
in accordance with the instruction manuals, may  
cause harmful interference to radio communications.  
Operation of this equipment in a residential area is  
likely to cause harmful interference, in which case the  
user will be required to correct the interference at his  
or her own expense.  
Polycom Inc., declares that the Polycom RMX 2000 is  
in conformity with the following relevant harmonized  
standards:  
EN 60950-1:2001  
EN 55022: 1998+A1:2000+A2:2003 class A  
EN 300 386 V1.3.3: 2005  
Following the provisions of the Council Directive  
1999/CE on radio and telecommunication terminal  
equipment and the recognition of its conformity.  
Canadian Department of Communications  
This Class [A] digital apparatus complies with  
Canadian ICES-003.  
Part 68: Network Registration Number. This  
equipment is registered with the FCC in accordance  
with Part 68 of the FCC Rules. This equipment is  
identified by the FCC registration number.  
Notice: The Industry Canada label identifies certified  
equipment. This certification means that the  
equipment meets telecommunication network  
protective, operational and safety requirements as  
prescribed in the appropriate Terminal Equipment  
Technical Requirements document(s). The  
Department does not guarantee the equipment will  
operate to the user's satisfaction.  
If requested, the FCC registration Number and REN  
must be provided to the telephone company.  
Any repairs to this equipment must be carried out by  
Polycom Inc. or our designated agent. This  
stipulation is required by the FCC and applies during  
and after the warranty period.  
Before installing this equipment, users should ensure  
that it is permissible to be connected to the facilities  
of the local telecommunications company. The  
equipment must also be installed using an acceptable  
method of connection. The customer should be  
aware that compliance with the above conditions may  
not prevent degradation of service in some situations.  
Repairs to certified equipment malfunctions, may give  
the telecommunications company causes to request  
the user to disconnect the equipment.  
United States Safety Construction Details:  
Unit is intended for RESTRICTED ACCESS  
LOCATION.  
Unit is to be installed in accordance with the  
National Electrical Code.  
The branch circuit overcurrent protection shall  
be rated 20 A for the AC system.  
This equipment has a maximum operating  
ambient of 40°C, the ambient temperature in  
the rack shall not exceed this temperature.  
Users should ensure for their own protection that the  
electrical ground connections of the power utility,  
telephone lines and internal metallic water pipe  
system, if present, are connected together. This  
precaution may be particularly important in rural  
areas.  
To eliminate the risk of battery explosion, the battery  
should not be replaced by an incorrect type.  
Dispose of used batteries according to their  
instructions.  
Caution: Users should not attempt to make such  
connections themselves, but should contact the  
appropriate electric inspection authority, or  
electrician, as appropriate.  
 
Regulatory Notices  
Chinese Communication Certificate  
 
Cables Connected to the RTM IP Board .............................. 1-9  
RMX 2000 Rear Panel LEDs ........................................................ 1-11  
Component Replacement .................................................................... 1-13  
Replacing the CPU (CNTL) Module .......................................... 1-14  
Replacing a Functional MPM Module ....................................... 1-15  
Replacing the Power Supply Drawer ........................................ 1-16  
Replacing the Fan Drawer ........................................................... 1-17  
Replacing the RTM IP Board ...................................................... 1-18  
i
 
Table of Contents  
ii  
 
1
Hardware Description  
This Hardware Guide provides information on the RMX 2000 and its  
components. This system utilizes a modular “universal slot” platform,  
whose components are designed for high performance, capacity and  
reliance.  
Main Features  
The Polycom RMX 2000 offers the following features:  
Linux® based  
Chassis based on the ATCA standard  
Support for a large number of ports  
New hardware technologies  
Telco grade high availability, redundancy, on-line upgrading and  
dynamic resource allocation  
Easy integration of conference elements into external network  
management  
H.323 & SIP video  
Enhanced Continuous Presence (multi-image video)  
IVR (Interactive Voice Response) module  
1-1  
 
   
Chapter 1- Hardware Description  
RMX 2000 Specifications  
Table 1-1 Polycom RMX 2000 Specifications  
Physical  
Height  
3U (13.28 cm.)  
Width  
19” (48.26 cm.)  
15.74” (40 cm.)  
Up to 16.5 Kg.  
Depth  
Weight  
Free space above MCU  
3” standard installation  
IP Protocols  
Audio  
Video  
G.711, G.722, G.722.1, G.729A, G.723.1, Siren14  
H.263, H.264  
Network Interfaces  
IP  
H.323 and SIP  
Power Supply  
AC Input  
100-240 VAC, 4-2 AMP, 50/60 Hz  
Power Consumption  
AC Maximum Power  
consumption  
AC Voltage–up to 7 AMP at 110 VAC, and 4  
AMP 220 VAC protected by a 10 Amp circuit  
breaker.  
Environment  
Operating temperature  
Storage temperature  
Relative humidity  
Operating altitude  
Operating ESD  
0°– 40°C (22°– 104°F)  
-30°– 70°C (40°– 158°F)  
15% - 90% no condensing  
Up to 3,000 m (10,000 ft.)  
4 kV  
1-2  
 
 
Polycom RMX 2000 Hardware Guide  
Site Requirements  
This section describes the requirements your site must meet for safe  
installation and operation of the system.  
Safety Requirements  
For your protection, please read these safety instructions completely  
before operating the equipment.  
Look carefully for potential hazards in your work area: moist floors,  
ungrounded power cables, frayed power cords, missing safety  
grounds and so forth.  
Locate the main circuit breaker within the room.  
Locate the emergency power OFF switch within the room.  
Never assume that power is disconnected from a circuit.  
Use only the power cord supplied with the system.  
The power cord should only be connected to a power outlet that has a  
protective ground contact.  
Ensure that the power cord is easily accessible from the back of the  
system at all times.  
Place the equipment in a well-ventilated area where the vents are free  
from obstruction.  
Do not place heavy objects directly on top of the RMX 2000 unit.  
Do not use liquids around your equipment.  
Rack Mount Safety Precautions  
The following precautions should be followed with regards to rack mount  
safety:  
Keep the area around the RMX 2000 clean and free of clutter.  
Decide on a suitable location for the equipment rack that will hold the  
RMX 2000 unit. It should be situated in a clean, dust-free area that is  
well ventilated. Avoid areas where heat, electrical noise and  
electromagnetic fields are generated. You will also need it placed  
near a grounded power outlet.  
Ensure that the leveling jacks on the bottom of the rack are fully  
extended to the floor with the full weight of the rack resting on them.  
1-3  
 
     
Chapter 1- Hardware Description  
In a single rack installation, stabilizers should be attached to the rack.  
In multiple rack installations, the racks should be coupled together.  
Always make sure the rack is stable before extending a component  
from the rack.  
You should extend only one component at a time - extending two or  
more simultaneously may cause the rack to become unstable.  
Before you install the rails, determine the placement of each  
component in the rack.  
Install the heaviest components on the bottom of the rack first, and  
then work up.  
Allow the power supply units to cool before touching them.  
Always keep the rack’s trays and board’s closed when not servicing,  
to maintain proper cooling.  
Installation Precautions  
The following precautions should be followed with regards to installation  
of the RMX 2000:  
Use a regulating uninterruptable power supply (UPS) to protect the  
RMX 2000 from power surges and voltage spikes, to keep your MCU  
operating in case of a power failure.  
Place the RMX 2000 on a hard, flat surface such as a desktop or mount  
it on 19” rack.  
The airflow of the RMX 2000 is from left to right. Be sure that the  
areas in the left and right side of the system are clear for proper  
ventilation.  
1-4  
 
 
RMX 2000 Components  
On the RMX 2000 modules are located on both the front and rear of the  
MCU as listed in Table 1-2, "Polycom RMX 2000 Component Description".  
For more information see the descriptions of the "RMX 2000 Front Panel”  
on page 1-5 and "RMX 2000 Rear Panel” on page 1-7.  
RMX 2000 Front Panel  
Figure 1-1 shows the front panel of the RMX 2000. The front panel  
provides access to the RMX 2000 main CNTL modules, MPM modules,  
Power Supply drawer, Status LEDs, and Fans.  
Fan drawer & Power  
LED  
MPM Boards & LEDs  
2nd CPU & LEDs  
Power supply drawer  
Control Unit & LEDs  
USB ports - are only  
for debugging and not  
for customer use  
Figure 1-1 RMX 2000 Front Panel  
1-5  
 
   
Chapter 1- Hardware Description  
Table 1-2 Polycom RMX 2000 Component Description  
Component  
Description  
CPU (CNTL)  
Module  
The CPU Module controls and manages the RMX 2000.  
The CPU Module has an ComExpress Pentium-M 1.4  
GHz processor, a 40GB hard disk drive, 1GB Compact  
Flash and 512MB of DDR RAM.  
The Operating System is Linux.  
Power Supply  
Drawer  
The Power Supply Module is housed in a drawer and  
located below the MPM Modules. The Power Supply  
drawer is connected to the backplane by means of a  
power connector. Operates at 100-240 volts AC 50/60 Hz,  
and provides +48VDC 700W output with built-in load  
sharing capabilities.  
Fan Drawer  
Three fans are mounted sideways in the right front panel.  
Three fans are mounted in the drawer. Airflow is from right  
to left, and out the side of the MCU. The drawer is  
connected to the back plane by a connector.  
Multi Processor  
Module (MPM)  
Board  
The MPM Boards, perform the various RTP, audio and  
video processing functions on the RMX 2000 unit.  
Boards are based on the ATCA standard, with a card  
manager (CM) and up to 26 720Mhz TI DSP’s.  
Two types are available:  
MPM - F - 26 DSP’s  
MPM - H - 13 DSP’s  
1-6  
 
Polycom RMX 2000 Hardware Guide  
RMX 2000 Rear Panel  
The RMX 2000 rear panel contains the RTM IP board. In addition, the rear  
panel houses the main power switch, AC inlet, a circuit breaker, and  
additional communications ports.  
RTM IP  
The RTM IP board provides system shelf management based on the  
ATCA standard. It controls and monitors fans on the system and  
regulates power supply. This board contains an Ethernet Switch  
managing the network of the system and routing traffic. This board routes  
data between the boards and components of the system, and provides  
connectivity to external IP networks.  
Connections include:  
3 LAN ports  
10/100Mb ShMC connection (Future Use)  
1 Serial port (Future Use)  
1 USB port  
USB  
Port  
Standby button &  
LED  
Serial  
Port - NA*  
LAN 1-3 &  
LEDs  
10/100Mb ShMC  
LAN & LEDs - NA* connections  
Internal LAN  
* NA- are only for debugging  
and not for customer use  
Figure 1-2 RMX 2000 Rear Panel Layout  
1-7  
 
   
Chapter 1- Hardware Description  
The following items appear on the RMX 2000 rear panel:  
Table 1-3 RMX 2000 Rear Panel - RTM IP Component Description  
Function Name  
Description  
LAN 1  
LAN 2  
LAN 3  
NA - Disconnected.  
Used for the Network connection.  
For Remote Access only using the Permanent  
Management Network. For more information, see the  
RMX 2000 Administrator’s Guide, Appendix F:  
"Permanent Management Network” on page F-1.  
10/100 ShMC  
Serial  
NA - For debugging purposes only.  
NA - For debugging purposes only.  
USB  
USB key connection. For more information, see the RMX  
2000 Getting Started Guide, "First Time Installation and  
Configuration” on page 2-1.  
Standby button  
Toggle between CPU activation and standby  
1-8  
 
Polycom RMX 2000 Hardware Guide  
Cables Connected to the RTM IP Board  
All external connectors are located on the rear panel.  
Power  
Cable  
Off/On  
switch  
LAN 2 Connection  
Figure 1-3 RMX 2000 Rear Panel View with Cables  
1-9  
 
 
Chapter 1- Hardware Description  
RMX 2000 LEDs  
The RMX includes LEDs located on the front panel and rear panel. In the  
front panel, the LEDs reflect the state of the module. The LEDs on the rear  
panel indicate the state of the external connections and the status of the  
RTM IP board  
RMX 2000 Front Panel LEDs  
The following items appear on the RMX 2000 front panel:  
Table 1-4 RMX 2000 Front Panel LED’s  
Function Name LED ID LED Color Description  
Fan Status  
Power Status  
CNTL  
Green  
Red  
OK.  
Warning - Fan failure.  
OK.  
Green  
Red  
Error - Problem with power supply.  
ON - Major system error.  
ERR  
RDY  
Red  
Green  
ON - CPU board has successfully  
completed startup.  
ACT  
HD  
Amber  
Red  
ON - At least one endpoint is  
connected to the system.  
OFF - Normal  
Flashes - Hard disk is active  
HS  
Blue  
Flashes - Shut down process  
initiated when pulling the CPU  
ejector mechanism.  
ON - CPU may be removed.  
1-10  
 
   
Polycom RMX 2000 Hardware Guide  
Table 1-4 RMX 2000 Front Panel LED’s (Continued)  
Function Name LED ID LED Color Description  
MPM  
ERR  
RDY  
Red  
ON - Major error on board.  
Green  
ON - The board has completed  
startup successfully.  
ACT  
HS  
Amber  
Blue  
ON - At least one participant is  
connected to a conference.  
ON - The card can be removed  
safely once the CPU ejector  
mechanism is activated.  
RMX 2000 Rear Panel LEDs  
The following items appear on the RMX 2000 rear panel:  
Table 1-5 RMX 2000 Rear Panel LEDs  
LED  
Name  
Function Name  
LED Color Description  
LAN LEDs (1-3)  
LNK  
Green  
Lit with active network  
connection, flickers with Packet  
activity.  
1 Gb  
LNK  
Amber  
Green  
Lit when 1Gb connection online,  
flickers with Packet activity  
10/100 ShMC  
LEDs  
Lit with active network  
connection, flickers with Packet  
activity.  
100  
Amber  
Lit when active network is 10/  
100Mb, flickers with Packet  
activity.  
1-11  
 
 
Chapter 1- Hardware Description  
Table 1-5 RMX 2000 Rear Panel LEDs (Continued)  
LED  
Name  
Function Name  
LED Color Description  
SLOT (1-4)  
LEDs  
LNK (1-4)  
1Gb (1-4)  
Green  
Amber  
Lit with active network  
connection, flickers with Packet  
activity.  
Lit when 1Gb connection online,  
flickers with Packet activity.  
ShMC LEDs  
ERR  
ACT  
Red  
Red  
ON - Major error on RTM board.  
ON - Packet flow to and from  
the MCU chassis.  
RDY  
HS  
Green  
Blue  
ON - RTM IP board has  
successfully completed startup.  
OFF - Normal.  
Flashes - During shut down  
process. This is activated by  
light push on the RTM IP  
board’s ejector mechanism.  
ON - RTM IP board may be  
removed.  
Standby LED  
Red  
ON - CPU & System are in a  
standby (OFF) mode.  
1-12  
 
Polycom RMX 2000 Hardware Guide  
Component Replacement  
The RMX 2000 is designed with ease of maintenance in mind. Most  
components are swappable and are accessible directly via the front panel  
or the rear panel.  
The following components can be replaced when they are faulty:  
CPU (CNTL) Module  
Multi Processor Module (MPM) Board(s)  
Power Supply Module  
Fan Drawer  
RTM IP Board  
Warning!  
All maintenance tasks are to be performed by qualified, authorized  
personnel.  
Use only replacement parts supplied by your dealer.  
Follow all procedures. Do not skip any steps.  
Before replacing parts:  
To ensure a part needs replacing, complete the troubleshooting  
procedures.  
Identify exactly which part needs replacing.  
Make sure you have the correct replacement part on hand.  
Make sure you are using proper ESD equipment, to prevent damage  
to the system.  
1-13  
 
 
Chapter 1- Hardware Description  
Replacing the CPU (CNTL) Module  
The CPU module is the management system of the RMX 2000. Use the  
following procedure to replace a CPU (CNTL) Module:  
1
2
Ensure that power switch to the RMX 2000 is turned OFF (O).  
Unscrew the screws on the front panel of the RMX 2000 that secure  
the CPU (CNTL) Module.  
3
4
Use the metal ejectors to pull the CPU (CNTL) Module out of its slot  
in the Backplane.  
Carefully slide the CPU (CNTL) Module out through the front panel.  
5
6
Slide in the replacement CPU (CNTL) Module.  
Push the CPU (CNTL) Module firmly into the Backplane, making  
sure it is properly seated in its slot.  
7
8
Ensure that the metal ejectors are fully retracted into their housings.  
Tighten the screws on the front panel of the RMX 2000 that secure the  
Functional CPU (CNTL) Module.  
9
Turn ON the RMX 2000.  
1-14  
 
 
Polycom RMX 2000 Hardware Guide  
Replacing a Functional MPM Module  
Use the following procedure to replace a faulty MPM Module types F  
or H:  
1
2
Ensure that power switch to the RMX is turned OFF (O).  
Unscrew the screws on the front panel of the RMX that secure the  
MPM Module.  
3
4
Use the metal ejectors to pull the MPM Module out of its slot in the  
Backplane.  
Carefully slide the MPM Module out through the front panel.  
5
6
Slide in the replacement MPM Module.  
Push the MPM Module firmly into the Backplane, making sure it is  
properly seated in its slot.  
7
8
Ensure that the metal ejectors are fully retracted into their housings.  
Tighten the screws on the front panel of the RMX that secure the  
MPM Module.  
9
Turn ON the RMX.  
1-15  
 
 
Chapter 1- Hardware Description  
Replacing the Power Supply Drawer  
A single supply unit powers the RMX 2000. Use the following procedure  
to replace a Power Supply:  
1
2
Ensure that power switch to the RMX 2000 is turned OFF (O).  
Unscrew the screws on the front panel of the RMX 2000 that secure  
the Power Supply.  
3
4
Use the metal ejectors to pull the Power Supply Module out of its slot  
in the Backplane.  
Carefully slide the Power Supply Module out through the front  
panel.  
5
6
Slide in the replacement Power Supply Module.  
Push the Power Supply Module firmly into the Backplane, making  
sure it is properly seated in its slot.  
7
8
Ensure that the metal ejectors are fully retracted into their housings.  
Tighten the screws on the front panel of the RMX 2000 that secure the  
Power Supply Module.  
9
Turn ON the RMX 2000.  
1-16  
 
Polycom RMX 2000 Hardware Guide  
Replacing the Fan Drawer  
Three fans are mounted in the Fan Drawer, where the airflow is from right  
to left. Should one of these fans fail as indicated by a Fan LED, you are  
required to replace the fan drawer.  
1
2
3
Unscrew the screws on the front panel of the RMX 2000 that secure  
the Fan Drawer.  
Use the metal ejectors to pull the Fan Drawer out of its slot in the  
Backplane.  
Carefully slide the Fan Drawer out through the front panel.  
Warning!  
The Fan drawer can be replaced when the RMX unit is ON, however a  
replacement drawer must be inserted immediately. The temperature increase is  
detected by the system, when critical, a system shutdown is initiated.  
4
Slide in the replacement Fan Drawer.  
5
Push the Fan Drawer firmly into the Backplane, making sure it is  
properly seated in its slot.  
6
7
Ensure that the metal ejectors are fully retracted into their housings.  
Tighten the screws on the front panel of the RMX 2000 that secure the  
Fan Drawer.  
1-17  
 
 
Chapter 1- Hardware Description  
Replacing the RTM IP Board  
The RTM IP board on the rear of the RMX 2000 provides connectivity to  
all the MCU modules. Use the following procedure to replace the RTM IP  
board:  
1
2
Ensure that power switch to the RMX 2000 is turned OFF (O).  
Unscrew the screws on the rear panel of the RMX 2000 that secure the  
RTM IP board.  
3
Use the metal ejectors to pull the RTM IP board out of its slot in the  
Backplane.  
4
5
6
Carefully slide the RTM IP board out through the rear panel.  
Slide in the replacement RTM IP board.  
Push the RTM IP board firmly into the Backplane, making sure it is  
properly seated in its slots.  
7
8
Ensure that the metal ejectors are fully retracted into their housings.  
Tighten the screws on the rear panel of the RMX 2000 that secure the  
RTM IP board.  
9
Turn ON the RMX 2000.  
1-18  
 
 

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